DavidL wrote:
My impression was that they were trying to move forward now, undoubtedly difficult though it will be, so I had hoped for a response however brief to begin with.
I'll wait and see.
Hi David
Was there on Wednesday and it seemed to be moving forward. Have sent this thread to Declan, let us know if there's still no results. They've got new phone systems and computer programs being installed to help with the amount of calls and paperwork they have to deal with. You shouldn't get an engaged tone now, you should be put through to an answermachine which will handle over 10 calls at the same time if main phone is busy. Leave a message and the right person should then be able to get back to you. They are also having phones put in the workshop so Declan doesn't have to go for a run around the whole garage to find someone. I think progress on your vehicle will be logged on the new computer system so Declan can tell you straight away where your vehicle repair is at.
Hope that helps
Andy