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Great service.
http://forums.tipec.net/viewtopic.php?f=5&t=2862		 Page 1 of 1
Author:  philip600 [ Mon Mar 30, 2009 7:01 pm ]
Post subject:  Great service.
Hi All,

Just thought I'd share my experience of three parts suppliers I used recently.
All parts ordered late evening on 23/3/09.

First - Opie Oils, brilliant service & good communication. Oil arrived next working day (24/3)
Top marks 10/10 :D
Second - Design911, again great service & part arrived in two days (25/3) 9.5/10 :)
Thirdly - supplier who shall remain nameless at present but still waiting for oil filter. E-mailed today to ask where it was & he replied he was short staffed & would try & send it in todays post if he could 1/10 :x
I wouldn't have minded so much If he'd e-mailed to say it would be delayed.

Ordered all these parts with a view to change the oil over the weekend but have been unable to complete the job due to this delay. Certainly won't be using them again.
Even more annoyed because I ordered the filter first but forgot I needed an oil line & this supplier didn't list them but could have got both from Design911 :roll:

You live & learn.
Phil.
Author:  tr7v8 [ Mon Mar 30, 2009 8:40 pm ]
Post subject:  Re: Great service.
TBH I either use a local factor or the local OPC. The last time we ordered filters the OPC chucked in a handful of new sealing rings as well & it was a quid or so more than the MANN (Porsche OEM) I get from the factors, so we'll be using OPC in future. Our OPC (Tonbridge) deliver as well!
Author:  lindsayhbrown [ Mon Mar 30, 2009 8:48 pm ]
Post subject:  Re: Great service.
Thirdly - supplier who shall remain nameless at present but still waiting for oil filter. E-mailed today to ask where it was & he replied he was short staffed & would try & send it in todays post if he could 1/10 :x
I wouldn't have minded so much If he'd e-mailed to say it would be delayed.



wasn't midlands based by any chance ?
Author:  philip600 [ Mon Mar 30, 2009 11:01 pm ]
Post subject:  Re: Great service.
wasn't midlands based by any chance ?

No, a little further South than that, don't really want to name them unless the goods don't arrive, I think it's better to give praise when you receive good service from a company. It may have been a one off but really annoying all the same, ecspecially when a quick e-mail to explain the delay could have avoided the situation. ( Sellers take note )

Phil.
Author:  paul66beetle [ Thu Apr 02, 2009 2:10 pm ]
Post subject:  Re: Great service.
I think I am going to order all my parts for a service from ECP (Euro Car Parts) they do a complete service kit for a 911 for £60ish
Author:  Brett928S2 [ Thu Apr 02, 2009 2:30 pm ]
Post subject:  Re: Great service.
paul66beetle wrote:
I think I am going to order all my parts for a service from ECP (Euro Car Parts) they do a complete service kit for a 911 for £60ish


Hi :)

£60 INCLUDING Synthetic oil ??? thats amazing...

All the best Brett :)
Author:  paul66beetle [ Fri Apr 03, 2009 9:14 am ]
Post subject:  Re: Great service.
Brett928S2 wrote:
paul66beetle wrote:
I think I am going to order all my parts for a service from ECP (Euro Car Parts) they do a complete service kit for a 911 for £60ish


Hi :)

£60 INCLUDING Synthetic oil ??? thats amazing...

All the best Brett :)


haha that was all the stuff, excluding oil. I dont think they like posting out oil/batteries. So I will get the oil locally.
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