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 Post subject: Warning: RS Cars of Flitton, near Bedford
PostPosted: Sun Oct 01, 2017 8:58 pm 

Joined: Fri Dec 12, 2014 9:56 pm
Posts: 45
TIPEC membership: 0
Skype ID: zedhex
I recently had RS Cars of Flitton put my 944 turbo through its MOT. It failed on a corroded hard pipe on the nearside rear, an out of adjustment wheel bearing, and the headlights were not aligned correctly. Normally I do all work on the car myself, but this time I was working overseas and didn't have the time. I told them to fix the issues, and get it through its MOT. I expected that they would spend about 3 or 4 hours on the car, so the bill would not be too high. I got back from work, and checked my email. I was quite astonished to find that they had taken 13 3/4 hours to complete something which I could have done myself in half a day. The total bill was over £1300. When I went to pick up the car, I told Richard Shrive (the owner of the business) that I was really not happy to pay that much for something which should really not have taken so long. He wouldn't budge, and insisted that it had really taken that long to do a simple task of changing the hard pipes to the rear brake. I was absolutely furious, but I had no choice other than to pay the money and take my car back. To be fair, there was one email from him halfway through the job saying that it was a bit more complicated than he expected. He didn't give me any kind of estimate of the number of hours, so I think he was expecting me to read between the lines.

So what do you guys think? If a garage takes 3 times longer than expected to complete a job, do they have a right to charge for their lack of ability to perform the work in reasonable time? I don't think so. If you're dealing with RS cars, make sure you get a full quote or an estimate from them in advance. Otherwise you may find yourself being hit with nasty bill.

1991 944 S2 with turbo engine fitted
1991 Toyota Soarer turbo 500hp drift monster

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